Policies & FAQ

Policies

Vaccination Policy

All canine guests must be up-to-date on their Rabies, DHLPP/DHPP, Canine Cough, and Canine Influenza* in order to stay at our Resort and/or Spa.

*RPRS requires both the H3N2 and H3N8 Canine Influenza vaccines either individually or the BIVALENT. The first time the Canine Influenza vaccine(s) is given it is done so as a two part booster (it then becomes a single annual booster) over a 2 to 4 week period. Both parts of the initial booster have to be administered prior to staying at RPRS with the second given at least two weeks prior to their scheduled visit.

All felines must be up-to-date on their FVCRP and Rabies in order to stay at our Resort and/or Spa.

All vaccines must be at least two weeks old before the scheduled check-in date.

Privacy Policy

All RPRS customer information is considered confidential. RPRS will not, at any time, sell, lend, or give personal information to a third-party unless required to by a court order or law. Information given in person, through our website, or via any social networks is covered by this policy.

Personal Belongings Policy

RPRS is not responsible for items left with our Guests. Leashes, collars, and tags are not used by RPRS, as we have our own leashes and paper collars for the safety of your pet.

Medication Policy

RPRS can administer pill or injection medications to your pet. There is a $3.95 charge per time medication has been given. IE: Three pills twice a day would equal $7.90 extra per day.

Pet Food Policy

RPRS now exclusively serves the Canine Caviar brand dog and cat food as part of its lodging rates. There is no charge if you bring your own food, as long as it is properly labeled and separated per feeding for the duration of the Guest’s stay.

Pest Control Policy

RPRS does not accept any outside bedding of any kind. Each Guest will also be checked upon arrival to ensure that fleas and ticks are not present. If either is found, the Guest will be given a flea and tick bath prior to being shown to their room. The price of RPRS’ Flea and Tick Baths are based on weight and can be found on our Rates page.

Cancellation Policy

At least a 48-hour cancellation notice must be given for Resort or Spa reservations. Failure to do so may result in a Cancellation Fee.

Payment Policy

All Resort, Spa, and Swimming reservations must be paid in full at time of Check Out. RPRS does not bill our customers but we do accept Cash, Personal Checks, Traveler’s Checks, MasterCard, Visa, Discover Card & American Express.

FAQ

What Do I Need To Bring For My Pet’s Stay?

For your pet’s first stay, please be sure to bring their shot record, the base ingredients of the food you feed at home (or the food itself if the pet is on a Veterinarian-prescribed diet), clearly marked medication (if required), and any special instructions with regard to their care or medical history. Any subsequent visits will require the same items, though we do not need to see your pet’s shot record again unless the information has been updated or the records in our files are expired.
 

Can I bring my pet’s toys?

Yes, you can, but please remember that pets treat their toys differently when outside of the home, so we suggest that you do not bring a special or favorite toy. RPRS also has toys and treats that we provide to our Guests during their stay. While we will do our best to give the toys back to you in the same condition that they came in, we are not responsible for damage that occurs to any personal items which are left with your pet.
 

Can we bring our own bedding?

RPRS does not allow outside bedding, as part of our very stringent and effective pest control policy. RPRS provides Guests with bedding of various thicknesses and size from our own inventory, in order to ensure the health and comfort of our Guests at no additional charge to our Customers.
 

Do you feed your Guests in the morning or evening?

We provide breakfast and dinner every day for each Guest unless otherwise instructed (i.e. Only once a day* or three times a day).

*Due to the lodging environment (stimulation throughout the day, activities if requested, and eating around (not with) other dogs) RPRS will use its discretion in the number of times a Guest is fed. Research shows that multiple smaller meals in a lodging environment can be beneficial to a Guest’s comfort and health. The same daily serving amount is given; it may just be spread out between multiple meals.
 

If the Guests are so active why don’t they lose weight?

Any Guest staying over five days is given a weight check every three days. If we see a particular Guest has lost a pound or so, or if we see a specific Guest is particularly active we will adjust their feeding portions as needed. Because the Guests have stimulation throughout the day in a lodging environment (versus sleeping for most of the day at home), active Guests may require a little extra food to maintain their weight. The weight checks also provide a tool for RPRS to hopefully catch an illness (fever, stomach issues, cold, etc.) as soon as possible.
 

Why didn’t I get back the amount of food I was expecting?

Please see the above Question and Answer about weight loss for one example as to why you may get back less food. You may also get less food if the Guest tries to “bury” his or her food by tipping the bowl over. In the event of spilled food, we fill the bowl with fresh food. A Guest accidentally knocking their food bowl over can also result in the same situation. If a Guest is not eating their entire meal for any reason, we will lessen the amount of the servings to help entice them to eat more and to also prevent the wasting of food. Rewarding the Guest for having an empty bowl allows us to gradually bring their portions up to the needed necessary. Also, depending upon when the Guest Checked In or Checked Out and the feeding schedule the Guest was on, one or more servings may or may not be present.
 

Can I board more than one cat together?

No. We only allow one feline per room in order to properly monitor stools and urine during their stay. If we have more than one feline together, we are unable to determine if both felines truly urinated or had a bowel movement. Felines who do not urinate have the possibility of becoming blocked, which is a serious condition. However, we can put felines from the same family in the play area together if such an activity is requested by the Customer.
 

Why do you only offer tours between 1 PM and 3 PM

Due to the tailored nature of our services and taking into account each Guest’s individual needs the 1 PM to 3 PM window is the time that creates the least disruption to our Guest’s daily routine. Having the 1 PM to 3 PM window also allows RPRS to provide the most detailed and customized tours to potential Customers.